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Refund, Delivery, Return & Cancellation Policy

Effective Date: October 2026 • Domain: checkimeis.com • Operated by Pistachio Tech LLC

1. Digital Delivery & Shipping Policy

Check IMEIs provides exclusively digital device intelligence reports. There are no physical goods, physical packaging, or shipping charges involved.

  • Delivery Method: Instant on-screen display immediately upon completion of the query, plus an automated copy and downloadable PDF certificate dispatched to the email address provided during checkout.
  • Delivery Timeframe: Digital reports are generated typically within 5 to 15 seconds. If an upstream carrier registry experiences high traffic, delivery may take up to 2–5 minutes.
  • No Shipping Fees: Delivery is 100% electronic and free of shipping or handling charges worldwide.

2. Return & Order Cancellation Policy

Because digital verification processing begins automatically and immediately upon authorization of payment, orders cannot be cancelled, modified, or recalled once placed.

Because our products are intangible digital reports consumed upon delivery, physical returns are not applicable. All payment transactions are customer-initiated one-time charges; there are no recurring billing or automatic wallet debits.

3. Eligible Refunds (System Failure & Duplicate Charges)

Refunds are promptly granted under the following verified circumstances:

  • Automatic Service-Failure Refund: If our automated pipeline or upstream carrier feeds fail to retrieve and deliver the purchased report in its entirety, our system initiates an automatic full refund to your original payment method. You do not need to request this refund.
  • Duplicate Transactions: If your card or payment account was charged multiple times for the identical order due to a network glitch, all duplicate charges will be refunded in full immediately upon verification.
  • Incorrect Service Delivery: If you received a completely different service than what was purchased due to an internal system error, we will issue a full refund or supply the correct report at no cost.
Refund Processing Timeline: Once initiated, refunds are processed immediately by our gateway partners (Stripe / Razorpay). It typically takes 5 to 10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.

4. Non-Refundable Situations

Refunds will NOT be granted in the following scenarios:

A. Point-in-Time Status (Check Date & Timestamp)

All verification reports reflect database records strictly as of the exact check date and timestamp when the query was processed. Device records are dynamic and can change in the future (for example, an unpaid balance, carrier blacklist, or lost report lodged days or weeks later). A change in device status subsequent to the check timestamp does not invalidate the check and is non-refundable.

B. Data Variability Across Brands, Models, and Individual IMEIs

Device data is not uniform, standardized, or prefixed across manufacturers or models. Different brands and models maintain different data attributes. Furthermore, even for the same model, certain individual IMEIs may have partial or omitted records in upstream carrier/OEM databases. If upstream sources do not possess or return certain optional data fields (e.g. warranty expiration, original purchase date, or storage capacity), that information cannot be retrieved, and we cannot be held liable for its absence. Such instances are non-refundable.

C. Unfavorable or Disappointing Results

A verification report that successfully returns a status of “Blacklisted”, “SIM-Locked”, “Lost Mode ON”, or “Clean” is a 100% completed check. Refunds are never issued because a report revealed unfavorable information or did not meet buyer expectations.

D. User Input Errors

Submitting an incorrect, mistyped, or wrong IMEI or serial number cannot be recalled or refunded once processing has completed.

5. How to Request a Refund & Dispute Resolution

If your report failed to deliver or you experienced a billing issue, please contact our support team before initiating a chargeback or payment dispute:

Email: [email protected]
Subject: Refund Request - [Your Order Reference or IMEI]

Please include your payment receipt ID, the IMEI submitted, and a brief description of the issue. Our support team reviews all requests within 12–24 business hours.